Shipping policy

Prices are excluding freight.


Items in stock will be shipped within 48 hours following the order otherwise please allow 15 to 30 days dispatch for items out of stock.

We deliver nationwide. For further information, please contact us on 03 9827 1901.

While we do everything we can to adhere to delivery times stated, Jade+Amber cannot be held responsible for any delays in delivery which are beyond our control.

Freight is calculated on weight/volume and location. Remote delivery charges may apply to remote areas.

For further information about delivery costs, please contact us.

We endeavour to provide as much information as possible about the weight and size of our products. If you need further information, you can contact us.

If your goods are damaged in transit or fail to arrive, please let us know within 24 hours by calling us on 03 9827 1901. To ensure we have all the correct details, please follow up the call with an email detailing the problem to us.

The delivery date of the products provided by the Seller is an estimate only. Such delivery date is conditional upon the transportation company’s available schedule, traffic conditions or any circumstances beyond the Seller’s control.